Frequently Asked Questions
Find answers to common questions about our clearing, forwarding, and logistics services.
Find answers to common questions about our clearing, forwarding, and logistics services.
Below are answers to the most common questions from importers, exporters, and businesses. Can't find what you need? Contact us directly.
Standard documents include:
Our team reviews documents before submission to prevent delays.
We use pre-arrival processing to significantly reduce dwell time.
Yes — we transport goods from Tanzania to DR Congo, Zambia, Malawi, Mozambique, Rwanda, Uganda, and Burundi. Service includes transit documentation, bond arrangement, and border clearance.
We also coordinate with international shipping lines for goods from China, India, UAE, Europe, and the Americas.
Duties are based on HS code classification and CIF value under the EAC Common External Tariff:
Our tariff consultation provides accurate pre-import cost estimation.
Yes — from origin anywhere in the world to your doorstep in Tanzania or covered countries. One quote, one contact, full visibility.
All facilities have 24/7 security and are near Dar es Salaam port.
Include cargo type, origin/destination, quantity, and timeline. We respond within 24 hours.
Yes — fully licensed by TRA and registered with all relevant regulatory bodies and port authorities. Full compliance with EAC regulations.
Yes — oversized loads, heavy machinery, construction equipment, and specialised freight. We arrange appropriate vehicles, permits, and escorts as needed.
Still have questions? Our team is happy to help.